WEST LDN DIGITAL

Cancellation and refunds

Last updated: 26 August 2026

Cancel at any time

Professional is a £9 GBP monthly subscription with no annual commitment. You can cancel through the billing-management link in your West LDN Invoice account. Cancellation stops future renewals. Professional features normally continue until the end of the period already paid for, then the account returns to Free limits.

Initial 14-day requests

If you want to cancel and request a refund within 14 days of your first Professional payment, email hello@westldn.co.uk. Tell us the account email and payment date, but never send complete card details. We will review the request promptly and provide any refund required by applicable law. Where immediate access was requested and Professional features have already been used, a permitted refund may take that use into account.

Renewals and other refunds

Payments after the initial period are generally not refunded merely because the subscription was not cancelled before renewal. We will investigate duplicate or incorrect charges, serious service failures and any case where a refund is required by law. This policy does not remove statutory rights.

How refunds are returned

Approved refunds are sent through Stripe to the original payment method. Processing time after approval depends on Stripe, the card network and the customer’s bank.

Disputes

Please contact us first at hello@westldn.co.uk so we can investigate a billing concern quickly. Contacting us does not remove any right to speak to a card provider or use another remedy available under law.